How long does it take to open an account at Jitbaz?

Just 3–5 minutes. Fill in the form with your name, mobile number, email, and date of birth, verify with an OTP — and your account is ready. Make your first deposit to start playing.

How long does a Mobile Pay deposit take to reflect in my balance?

Usually within 1–5 minutes. During peak hours, it may take up to 10 minutes. If nothing arrives after 15 minutes, contact us via live chat with your Mobile Pay transaction ID.

Is KYC verification required to withdraw?

Yes, KYC verification is required before your first large withdrawal. Send a photo of your NID card or passport — verification is typically completed within 2–6 hours. Once verified, you won't need to do it again.

Is the Welcome Bonus Available to Everyone?

Yes, as a new member you'll receive a welcome bonus on your first deposit. Just make sure to activate the bonus option before depositing. Full wagering terms are listed on the Promotions page.

Live Casino isn't loading properly on mobile — what should I do?

Start by using the latest version of Chrome or Firefox. Clear your browser cache and cookies, then try again. A 4G or Wi-Fi connection works best. If the issue persists, contact support with your device model and browser version.

Can I open multiple accounts on the same device?

No. Per Jitbaz policy, each person is allowed only one account. If multiple accounts are detected, both may be suspended and all bonuses forfeited.

Can I come back after Self-Exclusion?

If you self-exclude for a set period, you can apply to reactivate your account once that period ends. However, permanent self-exclusion cannot be reversed. Talk to support before making a decision.

jitbaz | Help Center — Quick Answers and 24/7 Support

Jitbaz Help Center — For any issue Quick Resolution

From account setup to withdrawals, bonuses to technical issues — whatever comes up at Jitbaz, our Help Center is always here for you.

Forgot my password Mobile Pay Deposit How to claim a bonus Withdrawal Time Account Verification

All Systems Normal

Average response time: under 3 minutes

Channel	Time	Language	Status
Live Chat	24 hours, 7 days	Bengali, English	Active
Email	24 hours, 7 days	Bengali, English	Active
Self-Help Guide	Always	Bengali, English	Active
FAQ	Always	English	Active

Channel

Time

Language

Status

Live Chat

24 hours, 7 days

Bengali, English

Active

24 hours, 7 days

Bengali, English

Active

Self-Help Guide

Always

Bengali, English

Active

FAQ

Always

English

Active

Steps to Open an Account

Go to the Registration Page

Click the "Register" button on the Jitbaz homepage. The form can be filled out entirely in Bengali.

Fill In Your Details

Enter your name, mobile number, email, and date of birth. Make sure all details are accurate — they'll be needed when you withdraw.

Verify OTP

Verify your number using the OTP code sent to your mobile. If you don't receive the code, wait 60 seconds and try again.

Set Your Password

Choose a strong password — use at least 8 characters, combining uppercase letters, numbers, and special characters.

Make Your First Deposit & Claim Your Bonus

You'll receive a welcome bonus on your first deposit after registration. Visit the Promotions page to activate your bonus.

Payment Guide

Minimum Deposit

The minimum deposit at Jitbaz is just ৳200. Funds are credited instantly via Mobile Pay, Nagad, and Rocket.

Go to the Wallet section

After logging in, click "Wallet" from the top menu and select "Deposit".

Choose a Payment Method

Mobile Pay, Nagad, Rocket, or bank transfer — choose the payment method that works best for you.

Enter the amount and confirm

Enter the deposit amount and complete the transaction in your payment app. Funds are usually credited within 5 minutes.

Check Your Balance

You'll receive a notification once your deposit is successful. If nothing comes through after 10 minutes, contact live chat with your transaction reference number.

More About the Help Center

Questions are bound to come up when using Jitbaz — that's completely normal. That's why the Jitbaz Help Center is built so that users in Bangladesh can find answers quickly and easily, no technical knowledge required.

Everything You Need to Know About Withdrawals

Withdrawing your winnings can seem complicated, but it really isn't. To withdraw from Jitbaz, your account needs to be verified first. If it isn't, simply send a photo of your NID or passport to the support team to get it done quickly.

Withdrawals are typically processed within 15 minutes to 2 hours of submitting a request.
Mobile Pay & Nagad withdrawals are the fastest — most are processed in under 30 minutes
Bank transfers may take 1–2 business days
Withdrawals will be blocked if bonus wagering requirements haven't been met

Warning

Always use your registered mobile number when making a withdrawal. We're unable to process requests to send funds to another person's number.

A Simple Guide to Bonuses & Promotions

Many users have questions about Jitbaz's bonus system — especially around the term "wagering." Simply put: if you receive a ৳1,000 bonus and the wagering requirement is 10x, you'll need to place a total of ৳10,000 in bets before you can withdraw.

Welcome Bonus: 100% bonus on your first deposit
Reload Bonus: Extra rewards on every weekly deposit
Cashback: get a portion of your losing bets returned
Free Bet: place a bet on select events with no financial risk

"When I got my first bonus, I had no idea how to use it. I asked on Live Chat and they walked me through everything in about five minutes. I've been with Jitbaz ever since."

— Tasnim Akter, Dhaka, Jitbaz member

Security & Responsible Gaming

Jitbaz believes gaming should be fun, not stressful. That's why the platform offers a range of tools to help players set their own limits.

Deposit Limit: set your own daily, weekly, or monthly deposit cap
Session Limit: Set a time limit on how long you play
Self-Exclusion: Temporarily suspend your account for a set period
Reality Check: Get periodic reminders of how long you've been playing

If you feel your gaming is getting out of control, don't wait — reach out to Jitbaz support. Our team will assist you with complete confidentiality.

Your Account Is Secure

Jitbaz uses SSL encryption and two-step verification. Your personal information and transactions are fully protected.

Jitbaz Help Center — For any issue Quick Resolution

What do you need help with?

Ways to Contact Us

Support Hours

Steps to Open an Account

Go to the Registration Page

Fill In Your Details

Verify OTP

Set Your Password

Make Your First Deposit & Claim Your Bonus

Payment Guide

Go to the Wallet section

Choose a Payment Method

Enter the amount and confirm

Check Your Balance

More About the Help Center

Everything You Need to Know About Withdrawals

A Simple Guide to Bonuses & Promotions

Security & Responsible Gaming

Quick Tips

Average Resolution Time

Frequently Asked Questions

Still Need Help?